Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Within 30 days of receipt of your shipment
  • In original condition
  • Unwashed and Unworn
  • In the original packaging

 

What items are non-refundable?

  • Free gifts or promotional items

 

Are there any charges for return?

  • There is no charges for return
  • Original shipping charges is non-refundable
    unless you have received the INCORRECT items.
  • Paid return labels are included in each package. If you haven't received one please contact us on 07 3902 3200.

 

How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines once we have approved the return request. Please wait for shipping guidelines email.

 

What are my return options?

  • You may choose from a refund or store credit. We do not offer exchanges. Please choose your desired option on the paper form included in your package and ship it back with your garments.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
  • If you are approved, then your refund or store credit will be processed. Refunds will automatically be applied original method of payment, within 3 - 5 business days. Store credit will be emailed to you and a 10% bonus will also be included.

Still have questions? Email us at orders@bundarra.org with your full name, order number and we will get back to you shortly.